For any organisation to be successful it must be able to meet the expectations of its customers. This is largely done through the effective provision of customer service.
Customer service is applicable to all sectors where customer interaction takes place and can be applied to commercial businesses, charities and national/local governments.
Qualification specifications can be found by selecting the links below. Additional supporting documents can be found by logging into the Members Area (accessible through the link in the top right-hand side of this page) and going to the Download Area.