Success Stories | Highfield International

Highfield International Success Stories

Highfield works with some of the world’s most recognisable companies. Listed below are case studies we have compiled of examples of the work we have conducted with just a few of these companies. Please click on each of the success stories for more information:

DCAS
Dubai Corporation for Ambulance Services

Highfield has worked with the Dubai Corporation for Ambulance Services (DCAS) since March 2010.

From the very start of the agreement, DCAS was extremely keen to work with Highfield based on its ability to provide high quality, internationally recognised qualifications, world-class training materials and its flexible approach.

In the early stages of this relationship a key development was the launch of the Arabic version of the Highfield Level 2 Award in Emergency First Aid at Work. Highfield worked with DCAS to provide accompanying training material, including a handbook and tutor presentation which was translated into Arabic.

In the eight years that Highfield has worked with DCAS the partnership has evolved from delivering the initial Emergency First Aid at Work qualification to a suite of internationally recognised qualifications.

To date, DCAS have awarded over 8500 qualifications, as the partnership between Highfield and DCAS continues to thrive.

Dubai Municipality
Dubai Municipality

In January 2011 it became a requirement for all food businesses in Dubai to have at least one certified Person in Charge (PIC) trained in food safety. The PIC actively manages food safety practices in an establishment and is accountable to both their employer and the Dubai Government for making sure that the employees on their shift are following established policies and procedures regarding food safety.

Highfield Chairman Richard Sprenger worked very closely with the Dubai Municipality to put this scheme in place. For several years now Highfield has been approved to certify trainers and Persons in Charge in Dubai, and Highfield's PIC qualification has gone from strength-to-strength. Highfield is by far the leading awarding organisation in the Middle East providing safety and PIC qualifications. Highfield has worked with some of Dubai's most respected companies.

Americana Group
The Americana Group

In order to show its recognition and appreciation of the role of its Approved Centres and trainers, as well as encouraging the highest standards of training in Dubai, Highfield created a Certificate of Excellence. This certificate is awarded to the trainer and Centre that achieve the best results from all Highfield examinations held during a one-month period.

The Americana Group (Kuwait Food Company) is just one of many winners of this award. The Americana Group is the Middle East and North Africa's (MENA) most successful group of companies, operating restaurants, and manufacturing consumer foods and food-related products.

Americana Group's main lines of business are operating food and beverage outlets, as well as manufacturing food products. With a network of over 1,200 outlets, it is not only the largest operator of restaurant chains in MENA, but also one of the most successful franchise operators in the world. Their network encompasses eight of the world's most recognised brands including KFC, Pizza Hut, Hardee's, TGI Friday's, Costa Coffee and Krispy Kreme.

Other well-known clients that have won this prestigious award include:

  • Boecker International Offshore
  • BSS World
  • MAS Quality Consultants
  • TUV NordSpeaking on the Certificate of Excellence, Highfield Chairman Richard Sprenger stated

'We are committed to working with Dubai Municipality, food businesses and Dubai trainers to ensure the highest possible standards of food safety. Much of our success in the Middle East is down to the performance of our Centres and trainers and it is only right that we recognise those who achieve an exceptional standard of excellence.'

The Rotana Hotel Management Corporation
Rotana Logo

Highfield International has worked with The Rotana Hotel Management Corporation since 2010. Rotana was established in 1992 and has over 100 properties across 26 cities, with its headquarters in Abu Dhabi, UAE.

In 2010, Rotana identified a requirement for flexible food safety training solutions for their employees. Highfield worked with Rotana to organise train the trainer events in Dubai for all of the groups food safety trainers. In this way, they were able to roll out training internally and fit in with operational requirements. The trainers are now approved to deliver Highfield’s food safety qualifications, including Person in Charge in Dubai. Following the successful launch of food safety qualifications Rotana have increased the number of subject areas that they deliver to include HACCP, first aid, fire safety and health and safety.

To date over 5,500 employees working for The Rotana Hotel Management Corporation have successfully completed training leading to Highfield qualifications.

"Highfield international combines quality training materials with exceptional customer service and so provide good value for money. There are always course improvements and updates. Communication with the training centres is excellent, and Highfield offer a flexible approach with a prompt response. They offer a wide range of qualifications, each pertinent, useful and with materials that connect to all level of audiences. They offer a wide range of qualifications that meet our needs including but not limited to health and safety, food Safety, HACCP, first aid, Fire safety ..."
Christiane A. Zeidan, Corporate Director of Environment, Health & Safety, Rotana Hotel Management Corporation PJSC.

Khalifa University
Khalifa University

Highfield International has worked with Khalifa University of Science, Technology and Research (KUSTAR) since 2013.

Khalifa University of Science, Technology and Research is a science-focused university located in Abu Dhabi, United Arab Emirates with a satellite campus in Sharjah. Founded in 2007 by a decree issued by UAE President His Highness Sheikh Khalifa Bin Zayed Al Nahyan, Khalifa University was established in an effort to support a knowledge-based economy that will contribute to the state's post-oil future.

KUSTAR approached Highfield in 2013 showing an interest in delivering the level 1 health and safety and level 1 fire safety qualifications for their students.

After understanding their requirements, Highfield developed two unique accredited programs, including customised training materials, for them. These two programmes remain part of their training curriculum today. They have so far awarded over 2,000 Highfield qualifications to their learners. In response to the excellent service received from Highfield, Khalifa has requested to develop two more programs.

Dubai Petroleum
Dubai Petroleum

Highfield and Dubai Petroleum began working together in 2017, when Dubai Petroleum identified a requirement for flexible first aid training solutions.

A complex structure with both on-shore and off-shore employees, an ability to provide a flexible solution was the key to a successful project. Highfield organised a first aid instructor programme for Dubai Petroleum's trainers. After completing the programme Dubai Petroleum registered as an international centre with Highfield and is providing excellent training for their employees.

To date this fledgling relationship has seen over 100 employees begin their journey towards achieving their educational aspirations with Highfield.

Dubai Taxi Corporation
Dubai Taxi Corporation

Highfield and Dubai Taxi Corporation have been working together since 2015.

Dubai Taxi Corporation's objective is to transport passengers in and to the Emirate of Dubai by small vehicles (taxis); lease small vehicles and exercise any other activities related to such purposes. Since their incorporation with 81 vehicles in May 1995, Dubai Taxi Corporation has grown exponentially and now has over 10,000 vehicles on the road, providing taxis 24 hours a day. In 1996, the Corporation established their training centre, to prepare and qualify drivers before they join the Corporation in order to ensure the overall safety.

In 2015, Dubai Taxi Corporation identified a requirement for a flexible first aid training solution for its drivers. Highfield organised a first aid instructor programme for Dubai Taxi's HSE trainers. Dubai Taxi is now a registered centre, providing excellent quality training to its culturally diverse drivers. Currently over 500 drivers working at Dubai Taxi has successfully completed emergency first aid training.

Emirates Transport
Emirates Transport

Highfield and Emirates Transport have been working together since 2016.

Emirates Transport was established in 1981, with the purpose of regulating, managing, and supervising the operation of transport and maintenance services for various government, federal, and local entities as well as private sector organizations. Emirates Transport offers its services in 40 locations across the UAE and operates over 20,000 vehicles.

In 2016, Emirates Transport identified a requirement for a flexible first aid training solution for its 10000+ drivers working throughout the UAE. To facilitate the delivery of qualifications, Highfield organised a first aid instructor programme, which was followed by a CPD event for their internal trainers. Emirates Transport are now registered as an international centre with Highfield and are delivering qualifications to their staff.

Emarat
Emarat - Making life better

Highfield and Emarat have been working together since 2017.

Emirates General Petroleum Corporation (Emarat), was established in 1981. Located in Dubai, Emarat owns and operates 180 retail outlets, 8 ground and aviation products and terminals and the largest natural gas pipeline network in Northern Emirates.

We work with Emarat to deliver qualifications in a range of subjects including food safety, first aid and health and safety. As a new centre we look forward to working closely with Emarat to build a strong working relationship, enhancing the Emarat brand through qualifications and training.

‘Highfield has been doing consultations for Emarat to become local food safety management compliant. The Highfield team offer excellent service and have shown amazing levels of innovation in the face of challenges.

The training enabled the staff members working in production, store, and quality to apply the methodology across the board and allowed for a heightened sense of awareness regarding possible hazards that may occur along the entire process of receiving, processing, packaging and storage.

The training also provided the necessary tools for the Food Safety Team to perform their duties adequately.

Our centre manager, Ms Aiman, has been very helpful assisting us in all aspects of conducting PIC level 2 training as well as implementing necessary documentation. The advice given by her is always reliable and precise.

I would like to thank Highfield for the effort over the years and for what they will do for us into the future.’

Zayed University - Product Development
Zayed University

Highfield was approached to work with Zayed University based on its expertise of creating bespoke training materials.

Zayed University required a number of booklets that could fit within their induction programme and mirrored their existing style of materials.

We produced three booklets for them, they were:   Labs & Studios Safety Handbook, Emergency Preparedness Handbook and Environmental Health & Safety Handbook

Our in-house product development and design teams were able to work with Zayed University to create three bespoke booklets that provided the required content in a style that incorporated Zayed University branding and fitted seamlessly with their existing materials.

Zayed University placed an initial order for 20,000 booklets. The booklets are now reviewed, updated and printed on an annual basis to meet the needs of Zayed University.

College of Tourism & Hotel Management (COTHM)
COTHM logo

The College of Tourism and Hotel Management (COTHM) has been committed to upholding standards of excellence in the hospitality, travel and tourism industry since it opened in 2002. Operating 10 hotel schools across Pakistan, with a further school operating in Dubai, COTHM is dedicated to improving services in the sector and putting them on a par with anywhere else in the world.

In 2017 a new collaboration was agreed between Highfield and COTHM. The launch of this partnership saw our Chairman Richard Sprenger invited to give a presentation to a distinguished audience on Improving Food Safety in Pakistan - which is what brought the two organisations together.

The partnership between Highfield and COTHM is set to expand the horizon of knowledge for the youth of Pakistan. The partnership sees the establishment of the school of Food Safety and Health, which will offer world-renowned food safety qualifications with the ultimate goal of improving food safety in Pakistan.

The blossoming partnership sees COTHM offering a range of Highfield qualifications including the Highfield Level 1 Award in Food Safety, the Highfield Level 2 Award in Food Safety, the Highfield Level 3 Award in Supervising Food Safety in Catering, the Highfield Level 4 Award in Managing Food Safety in Catering, the Highfield Level 4 Award in Food Safety Management for Manufacturing and the Highfield Level 3 International Award in Developing a Positive Food Safety Culture.

The collaboration between Highfield and COTHM brings a range of qualifications that are pertinent to several industries and businesses including hotels, restaurants, catering companies, retail, food production, education and government.

If you're a training provider or employer based anywhere in Asia we'd love to talk to you to understand how we can enhance your brand through qualifications, compliance and safety training. Call us on 009714 449 4042 or email customerservices@highfieldinternational.com to start discussions on how we can help you.